Give Every Customer a Support Person Who Already Knows Them
Every customer gets a dedicated AI salesperson that answers questions, solves problems, and protects the relationship without making them repeat their story.
“We had over $1M per month in abandoned checkouts and with iSend we managed to add a nice $80k in extra revenue. Their iMessage solution is crazy, we're seeing 3x higher results than with SMS.”
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Set Up Once. It Supports
Every Customer.
Give every customer a support person who already has the context, in three simple steps.
Connect Your Stack
Connect support, CRM, order, billing, and product systems so the agent can see who the customer is and what has already happened.
Choose the Provide Support Goal
Select which questions the agent handles, the actions it may take, and when it should escalate to a person. You choose the objective and the agent is built around it automatically.
Watch Conversations Get Resolved
The agent identifies the customer, finds the answer, takes the approved action, and records the outcome. iSend runs A/B tests to find the strongest response style and resolution path.
Built to Resolve, Not Deflect
Support that recognizes the customer, answers from your real data, takes the action, and escalates the moment a person is needed.
A Dedicated Support Person for Every Customer
The customer never repeats their story. The agent already has the order, the history, and the last conversation.
Answers From Your Real Data
Order status, billing, and policy answers pulled from your systems, not a guess.
Knows When to Escalate
Sensitive or complex cases route to a person with the full thread attached.
Takes Action, Not Just Chats
Checks orders, updates details, and completes the request inside the conversation.
Support That Protects Revenue
Resolve the issue, then surface the next relevant step when the moment is right.
Don’t Take Our Word for It
See how teams turn every buying signal into a conversation that closes.
We're now making $30K extra per month without increasing our ad spend on Meta. The AI is so real and human our customers don't make a difference wether they're talking to a real person or a robot. Now we can actually reach every customer and everyone feels like they're getting a white glove service.
We had over $1M per month in abandoned checkouts and with iSend we managed to add a nice $80k in extra revenue. Their iMessage solution is crazy, we're seeing 3x higher results than with SMS.
We used to hire real people to recover abandoned checkouts, do upsells and nurture clients for future purchases, but now all that is done by iSend's agents and at a fraction of the cost. There's no overhead now and we actually scaled down our sales team thanks to this.
Setup was basically nothing on our end. We gave them Shopify access on a Tuesday and were recovering checkouts by Thursday. I expected weeks of flow building and instead I just watched orders come back in.
One engine for the whole customer lifecycle
Checkout recovery is one goal. The same AI salespeople keep one ongoing conversation with each customer, then step in again whenever there is a new opportunity to convert, retain, or grow them.
Your Customer Conversations, Live
Conversations handled, resolution rate, first-response time, escalations, customer sentiment, and revenue protected in one place.
Track what's running, what's driving revenue, and what needs your attention, all without leaving the dashboard.
Every goal in one place. Choose a campaign objective and the agent is built around it, from recovering checkouts to booking demos.
Find, review, and manage every customer or prospect, with campaign, status, and country visible at a glance.
Conservative, tracked attribution per campaign, channel, and objective so you know what actually paid.
Frequently Asked Questions
Is this a support chatbot?
No. Each customer has a persistent AI salesperson with customer context, access to approved systems, and the ability to take permitted actions.
What support questions can it handle?
Product, account, billing, order, delivery, setup, and troubleshooting questions based on the systems and policies you connect.
When does it escalate to a person?
When your rules require it, when an action needs human authority, or when the agent cannot resolve the request confidently.
Does the customer need to repeat their history?
No. The same conversation and customer context continue across interactions.
Can support conversations lead to sales?
Yes, when appropriate. The agent resolves the issue first, then can pursue an approved retention or revenue opportunity.
What channels does iSend use?
iMessage first, with automatic fallback to WhatsApp, LINE, SMS, and RCS. Calls run over FaceTime audio, LINE calling, or a regular phone line.
