Make the Delivery the Start of the Next Conversation
Every customer gets a dedicated AI salesperson that confirms the delivery, helps them get value from the purchase, and finds the right next opportunity.
“We had over $1M per month in abandoned checkouts and with iSend we managed to add a nice $80k in extra revenue. Their iMessage solution is crazy, we're seeing 3x higher results than with SMS.”
teams running on
Set Up Once. It Follows
Up After Delivery.
Turn every delivered order into a real check-in, in three simple steps.
Connect Your Stack
Connect store, order, shipping, delivery, and customer systems so the agent knows exactly what arrived and when.
Choose the Post-Delivery Follow-Up Goal
Choose the delivery trigger, timing, helpful guidance, and the next actions the agent is allowed to take. You choose the objective and the agent is built around it automatically.
Watch Customer Relationships Grow
The agent confirms delivery, solves early problems, captures feedback, and continues toward the next relevant outcome. iSend runs A/B tests to find the strongest follow-up timing and tone.
Built for What Happens After the Box Arrives
Care first, then the right next step. Every delivery becomes a conversation that protects and grows the relationship.
iMessage First, Every Channel Covered
Starts on iMessage, falls back to WhatsApp, SMS, or RCS. Same salesperson, same context.
A Personal Check-In for Every Delivery
The agent knows the order arrived and opens the conversation in the same thread that sold it.
Stop Problems Before They Become Refunds
Damage, confusion, and missing parts get caught while they are still fixable.
Help Customers Get Value Faster
Setup guidance and usage tips based on what they actually bought.
Finds the Right Next Step
Feedback, review, reorder, or recommendation, chosen from how the delivery went.
Don’t Take Our Word for It
See how teams turn every buying signal into a conversation that closes.
We're now making $30K extra per month without increasing our ad spend on Meta. The AI is so real and human our customers don't make a difference wether they're talking to a real person or a robot. Now we can actually reach every customer and everyone feels like they're getting a white glove service.
We had over $1M per month in abandoned checkouts and with iSend we managed to add a nice $80k in extra revenue. Their iMessage solution is crazy, we're seeing 3x higher results than with SMS.
We used to hire real people to recover abandoned checkouts, do upsells and nurture clients for future purchases, but now all that is done by iSend's agents and at a fraction of the cost. There's no overhead now and we actually scaled down our sales team thanks to this.
Setup was basically nothing on our end. We gave them Shopify access on a Tuesday and were recovering checkouts by Thursday. I expected weeks of flow building and instead I just watched orders come back in.
One engine for the whole customer lifecycle
Checkout recovery is one goal. The same AI salespeople keep one ongoing conversation with each customer, then step in again whenever there is a new opportunity to convert, retain, or grow them.
Your Post-Purchase Experience, Live
Deliveries followed up, confirmations, issues caught, resolution rate, reviews requested, upsells, and repeat revenue in one place.
Track what's running, what's driving revenue, and what needs your attention, all without leaving the dashboard.
Every goal in one place. Choose a campaign objective and the agent is built around it, from recovering checkouts to booking demos.
Find, review, and manage every customer or prospect, with campaign, status, and country visible at a glance.
Conservative, tracked attribution per campaign, channel, and objective so you know what actually paid.
Frequently Asked Questions
When does the customer receive the follow-up?
After a confirmed delivery or another event you configure. You choose the timing and rules.
What does the agent ask?
Whether the delivery arrived correctly, how the customer is getting on, and whether they need help. The conversation adapts to the reply.
Can it handle a delivery problem?
It can follow your approved resolution steps or escalate the issue with full context.
Can the same conversation request a review or suggest another product?
Yes, when the customer is satisfied and the timing and rules make that next step appropriate.
Do I need Shopify?
No. Connect the commerce, delivery, and customer tools in your stack or use the custom API.
What channels does iSend use?
iMessage first, with automatic fallback to WhatsApp, LINE, SMS, and RCS. Calls run over FaceTime audio, LINE calling, or a regular phone line.
