Keep More Customers After Refund Requests
When a customer asks for a refund, their dedicated AI salesperson understands why, solves what can be solved, presents approved alternatives, and protects the relationship.
“We had over $1M per month in abandoned checkouts and with iSend we managed to add a nice $80k in extra revenue. Their iMessage solution is crazy, we're seeing 3x higher results than with SMS.”
teams running on
Set Up Once. It Handles
Refund Requests.
Give every refund request a fair, consistent, human conversation in three simple steps.
Connect Your Stack
Connect orders, payments, subscriptions, support, and customer data so the agent knows exactly what was bought and what has happened since.
Choose the Inbound Refund Request Goal
Define refund rules, approved save offers, permitted actions, and the conditions that should escalate to a person. You choose the objective and the agent is built around it automatically.
Watch More Revenue Get Saved
The agent understands the request, attempts the right resolution, and either retains the customer or completes the approved refund path. iSend runs A/B tests to find the strongest retention approach.
Built to Save the Relationship
Refund requests handled with real understanding, your policies applied consistently, and every outcome recorded.
Exchanges, Credits, and Fixes
The resolution that fits the case, completed inside the conversation.
Save Revenue Without Trapping Customers
Approved alternatives first, a clean refund when that is the right answer.
iMessage First, Every Channel Covered
Starts on iMessage, falls back to WhatsApp, SMS, or RCS. Same salesperson, same context.
Your Policies, Followed Consistently
Eligibility, timing, and escalation applied the same way every time, at any hour.
Understand Why Before Refunding
Product issue, delivery issue, billing issue, or change of mind. The agent finds the real reason before it acts on it.
Don’t Take Our Word for It
See how teams turn every buying signal into a conversation that closes.
We're now making $30K extra per month without increasing our ad spend on Meta. The AI is so real and human our customers don't make a difference wether they're talking to a real person or a robot. Now we can actually reach every customer and everyone feels like they're getting a white glove service.
We had over $1M per month in abandoned checkouts and with iSend we managed to add a nice $80k in extra revenue. Their iMessage solution is crazy, we're seeing 3x higher results than with SMS.
We used to hire real people to recover abandoned checkouts, do upsells and nurture clients for future purchases, but now all that is done by iSend's agents and at a fraction of the cost. There's no overhead now and we actually scaled down our sales team thanks to this.
Setup was basically nothing on our end. We gave them Shopify access on a Tuesday and were recovering checkouts by Thursday. I expected weeks of flow building and instead I just watched orders come back in.
One engine for the whole customer lifecycle
A buying signal fires. The agent picks the right channel and keeps one ongoing conversation with each customer for their entire lifetime, so it can convert them again when the moment is right.
Your Revenue, Live
Every conversation, every objective, every dollar in one place. Watch your agents work in real time.
Track what's running, what's driving revenue, and what needs your attention, all without leaving the dashboard.
Every goal in one place. Choose a campaign objective and the agent is built around it, from recovering checkouts to booking demos.
Find, review, and manage every customer or prospect, with campaign, status, and country visible at a glance.
Conservative, tracked attribution per campaign, channel, and objective so you know what actually paid.
Frequently Asked Questions
Does iSend block customers from getting refunds?
No. It follows your policies, understands the reason, offers appropriate alternatives, and completes or escalates valid refund requests.
What alternatives can it offer?
Approved exchanges, replacements, credits, pauses, plan changes, troubleshooting, or other remedies you configure.
Can it issue refunds automatically?
Only when the connected tools and rules allow it. Otherwise it gathers the information and routes the request to the right person.
What happens in sensitive cases?
The agent escalates according to your rules with the customer history, reason, and conversation summary attached.
How is saved revenue tracked?
The dashboard connects each request to its outcome, such as retained, exchanged, credited, refunded, or escalated.
What channels does iSend use?
iMessage first, with automatic fallback to WhatsApp, LINE, SMS, and RCS. Calls run over FaceTime audio, LINE calling, or a regular phone line.
